Securus Technologies CEO, Richard A. Smith thinks he has an excellent company and he is willing to put his money where his mouth is. The confident CEO recently challenged rival company GTL to compare technologies and see who will come out on top.
Securus is a leader in providing civil and criminal justice technology solutions to public safety and correctional institutions.
Smith has called for an independent technology to review the two companies and determine which one has the most sophisticated calling platform, best customer service, and the most efficient platform.
According to Smith, GTL has provided “spun facts” in an effort to claim that their customer service and technology is on par with Securus. Nothing could be further from the truth, according to Smith.
He has stated that Securus has invested over $700 million back into the company through product development, business and technology acquisition, and building a state of the art customer service center.
Securus has built its own domestic customer service center that is staffed by its own employees. Compare that to GTL who has previously stated that they outsource a portion of their customer service department. Having their own employees staffing their customer service department gives Securus a big advantage, according to Smith. Having employees who are loyal to the company allows them to provide better customer service, he reasons.
According to their own testing, Securus Technologies has a call answer performance rate that is 600% higher than GTL. Clearly, Securus puts an emphasis on customer service.
So far there has been no response from GTL but Smith holds out hope that the two technology companies will compete in what he calls a “technology bake-off.”